Gigamon Support Partner Provided Services (GSP)
– to autoryzowane usługi serwisowe, świadczone przez myHEZO jako Autoryzowanego Partnera Serwisowy dla rozwiązań GIGAMON na terenie Polski i w regionie CEE.
Gigamon Support Partner Provided Services (GSP)
– to autoryzowane usługi serwisowe, świadczone przez myHEZO jako Autoryzowanego Partnera Serwisowy dla rozwiązań GIGAMON na terenie Polski i w regionie CEE.
Dzięki nim, partnerzy i użytkownicy mogą uzyskać pełne wsparcie techniczne i serwisowe do zakupionych kontraktów serwisowych na poziomie L1 i L2 (diagnoza, weryfikacje i rozwiązywanie problemów) w języku polskim i angielskim, realizowanie lokalnie przez polskich, certyfikowanych inżynierów.
| Service | Service Description | Service Level Agreement | Customer Benefit |
|---|---|---|---|
| Basic Product Support and Software Maintenance Basic Support |
All Software Warranty with: Defect isolation plus assistance with more complex configuration and "how to" questions Full access to latest software releases Technical Support by phone, email, and web 8x5 during Customer’s regular business hours* |
Increased SLA response as compared to Limited Warranty Initial response, restore, resolution, and communication frequency varies based on priority level IOR/EOR service level for validated hardware defects Hardware coverage for associated accessories as per accessory policy |
Future proofing your network Optimal for non-business critical environments Access to subject matter experts for rapid problem solving 8x5 during Customer’s regular business hours* Simplified stocking with added coverage of accessories Simplified returns using select regional depots internationally |
| Enhanced Product Support and Software Maintenance Enhanced Support | All Same as Basic Service with: AHR Same day ship. Omni-channel Technical Support by phone, email, web and real-time chat (estimated availability 2 H 2017) |
Same as Basic Service with: AHR Same Day Ship Services Real-time chat Technical Support Access 8x5 Mon- Fri |
Same as Basic Service with: Minimized sparing requirements with Advance hardware replacement Communicate how you want to with chat |
| Elite Product Support and Software Maintenance Elite Support | Same as Enhanced Support with: Technical Support access 24X7X365 |
Same as Enhanced Support with: Increased SLA response as compared to Basic or Enhanced support Technical Support Access 24X7X365 |
Same as Enhanced Support with: Optimal for mission critical business environments Access to subject matter experts any time for rapid problem solving |
Usługi serwisowe mogą być rozszerzone o dodatkową obecność inżyniera w miejscu instalacji sprzętu oraz szybką wymianę podzespołów w przypadku awarii.